sugar SERVE, the complete crm for services

With full visibility of all issues, automated workflows and approvals, and customer information at the ready, your service consultants are in the best position to solve problems, delight customers and boost your company reputation.

Highly adaptable, Totally accessible

Take your customer service to the new levels by using SugarCRM for service and support. With instant access to all your customer information and the ability to support your customers from a help desk, call centre or via social media, you are able to progress tickets, solve problems and delight customers like never before.

Sugar Serve can help you deliver better customer service.

Solve problems, answer questions and impress your customers with access to all their customer information. They won’t need to repeat an issue every time they speak to someone new, you have full visibility of issue progress and can respond in the most appropriate channel for your customers.

With Sugar Serve you will be able to

Capture leads with professional email campaigns, landing pages and forms.

Send only the more qualified leads to sales with lead nurturing and scoring.

Drive the right traffic to your website with SEM, SEO and social media tools combined with high-quality landing pages, emails and forms.

Us BI-reporting to make data-informed decisions for all marketing campaigns.

Discover why sugar Serve is the ideal choice for your marketing

Trial Sugar for free

You can sign up for a trial of a fully-functional SugarCRM system to try all of the awesome functionality that lets the platform do the work.

Features

Take a closer look at a better crm for SERVICES

Dynamic workflows

Using SugarCRM for customer services helps you optimise the distribution of cases across your teams. Dynamic workflows route cases to the most relevant agents based on issue priority, team capacity, and agent expertise to make sure issue are resolved more efficiently and faster.

SugarCRM’s case routing and assignment workflows synchronise across all channels including emails, phone, chat and social to ensure that all issues are delivered to the right team at the right time with the right level of urgency.

Dashboards

Reporting and dashboards help you keep track of how your customer service teams are performing. You can easily monitor customer satisfaction scores, ensure that proper response and resolution times at being experienced and verify that service-level agreements are being met.

Self-service portal

SugarCRM’s mobile-enabled portal can help reduce your support team’s workload by empowering customers and business partners to find the answers to many issues themselves. Self-service tools including a knowledge base can help bring customers to the right advice or solution to common problems without having to engage your service team directly.

World-class integration

SugarCRM’s open architecture allows you to integrate any number of your core business systems to produce a world-class contact centre. You can unite your IVR and telephony systems, social media channels, predictive analytics, and other tools with native case management and knowledge base capabilities to create best-in-class customer support hub all managed in one platform.

Explore the cloud-hosted SugarCRM suite

SugarCRM is designed for every part of the business.

About us

Why partner with Format14crm?

Our team has skills and experiences from a range of different customer experience, software development and technology backgrounds. We take pride in contributing to your vision, developing your technology ambitions, and helping you to get the technical parts of your business right.

Does your business’ Ecosystem need a helping hand?

Format14CRM has the skills, experience and knowledge to turn even the most challenging set of requirements into a real world software application. If that means a customised CRM or creating a new business software application that you just can’t seem to find anywhere, we’d love to hear from you!